Customer Advocate Role:

Job Description:

Renu is a full-service solar sales and installation company, providing end to end service from the initial solar consultation to site installation and beyond. We pride ourselves with offering unquestioned customer service and the best consultative selling approach for solar in the industry. Not just your ordinary solar company, Renu has pushed the envelope with YOY growth for the past several years, debuting on the inc 5000 in our 10th year, as well as featuring on Solar Power World’s Top Solar Contractors’ list for the past 8 years. Top rated solar industry supplier and installer, we pride ourselves on exclusive industry partnerships, delivering the best products, service, design, and installations around.

The Customer Advocate is a key support role for marketing and operations Supports Marketing & Operations Team with tasks including:

Responsibilities as a Customer Advocate:

• Post-appointment follow up calls to prospects for a 5-question satisfaction survey-ISM
• Post-sales support by compiling and reviewing all the elements of a sales contract folder-CSM
• Post-sales greeting call to welcome the customer to the Renu family and cover next steps
• Post-installation survey call to check in with the customer and build excitement
• Post-energization survey call to check in with the customer, build excitement and ask for reviews
• Responsible for Reviews Management process including requesting reviews, responding to reviews, and managing any negative reviews with a view to turn them around
• Customer reviews tracking by platform; maintain and update ZoHo and report out; update Zoho with ‘customer dnc’s and negative reviews
• Communicate with customers through personalized texts and emails
• Updating necessary departments with customer inquiries
• Upload calls via email to the sales team and CRM software
• Assess less than 5-star reviews with customers to find a resolution
• Responsible for organizing yard signs for operations/sales teams, requesting photos from customers for social media
• Conduct weekly/month reporting for all your activities
• Maintain all 3rd party lead generation channels, updating with current information regarding Renu, pricing, coverage areas/zones, reporting on how each channel is performing monthly based on CPC vs. revenue generated
• Running weekly reports and liaising with operations regarding customer promotions
• Manage Aurora

Necessary Skills:

• Self-driven

• Detail Oriented

• Creative

• Excellent Customer Service and organizational Skills

• Excellent Computer and Database Skills, including Microsoft Office and occasional Adobe Suite products

• Team Player

• Interest in the renewable energy or environmental field

• Degree or Experience in Marketing or Environmental Field a plus

If you are interested in applying for the solar technician position, send your resume and cover letter to: careers@renuenergyprd.wpengine.com