Customer Advocate

Customer Advocate Position at Renu Energy Solutions

We’re looking to hire a Customer Advocate to join our team! Are you passionate about making people happy? Do you care about the Carolinas – it’s people, economy, and environment? Do you enjoy having great conversations with people about things that matter most to them? If so then this Customer Advocate position may be just what you’re looking for in the next step of your career.

The ideal candidate will be customer service orientated, outgoing and creative. We need someone who is fun, driven, detail orientated, entrepreneurial and comfortable with change in a fast-paced environment. The successful candidates will play a fundamental role in achieving our ambitious customer satisfaction and retention objectives in our key markets: Charlotte, Raleigh, Asheville, Greensboro, Columbia, Greenville, and Spartanburg.

Compensation is hourly plus quarterly bonuses. Renu’s benefits include: medical, dental, vision, 401k, paid time off, and maternity leave. Extended training, company cell phone, and laptop will be provided.

Responsibilities as a Customer Advocate:

  • Post appointment follow up calls to prospects for a five-question satisfaction survey 
  • Post sale support by compiling and reviewing the different elements of a sales contract folder
  • Post sale greeting call to welcome the customer to the Renu family and cover next steps
  • Post installation survey call to check in with the customer and build excitement 
  • Post energization survey call to check in with the customer, build excitement and ask for reviews
  • Communicate with customers through personalized texts and emails
  • Updating necessary departments with customer inquiries
  • Upload calls via email to the sales team and CRM software
  • Assess less than 5-star reviews with customers to find a resolution 
  • Design and purchase monthly/quarterly/yearly sales awards
  • Supporting Marketing initiatives
  • Process payment collections


  • Prior experience in customer service and/or sales
  • Comfortable in an office setting and enjoy speaking over the phone
  • Excellent communication skills
  • Proficient in Microsoft Office, Google Suite, and CRM software
  • Highly focused and goal-oriented with attention to detail
  • Thrive in a fast-paced, rapidly evolving environment
  • High School diploma; 2-year college degree or higher preferred
  • Solar experience is a plus

Send your resume and cover letter to:


Frequently Asked Questions About Solar:

How exactly does going solar and a solar system itself work?
Solar energy begins with sunlight that hits the panels to produce energy that flows into your inverter, which converts the DC energy into Alternating Current (AC) electricity that can be used to power your home. This same energy is then consumed when powering your home’s light, appliances, gizmos, and gadgets. If you feel your home isn’t producing the energy that it needs, the utility will fill in the gaps. If you system produces more energy than needed, that energy will go to the grid and your utility will credit you for the unused power.
How many solar panels do I need for my home?
At Renu Energy Solutions we design our solar panel systems size based on three main factors.

Roof-size/available space: When we look at the size of your roof and the space available, we gather data that tell us the maximum number of solar panels your home or site can hold and we even consider shading. We use a software “Suneye” which takes a 360 picture of your roof and we use this photo to determine if your home is a good candidate for solar.

Energy Usage: When we determine energy usage we look at your past electrical bills from over the course of a year to make sure your system isn’t too big or too small.

Your Budget: We take your budget seriously and most importantly, we want you to be satisfied with our services. We take your feedback on how much you want to spend so that we can size your system appropriately.

What is solar net-metering?
Net-metering is a type of utility policy that controls how your system is connected to the grid and how you are credited for the solar energy you produce.
Does Duke Energy offer net-metering?
Yes! Both Duke Energy Carolinas and Duke Energy Progress territories in NC offer net-metering when your homes goes solar. If you are interested in net-metering, no worries. Our team will guide you through the process as certain utilities have a different application procedure.
Curious about the cost of a home solar system?
When our clients ask this question, we immediately tell Tham about the federal tax credit that comes with going solar. The Federal tax credit for going solar is 26% in 2020. For example, if the total cost of you system was $22,000, when you subtract 26% you are then left with a %16,280 solar system. There is not set price for a home going solar as there are many factors that contribute to the total cost. The price of a solar home can range from $10k to $100k based on the size of your roof, energy usage, aesthetic preferences, and of course, budget.

Start Your Solar Journey Now!

Speak to Us Today!

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Home Solar System

The amount of electricity that a solar energy system will produce will depend on a number of factors, including the location of the home, system design, and much more. Ideally, a home with an unobstructed south-facing view will produce more than enough energy.



Energy Storage

Installing battery backup along with your solar energy system for home or business is a smart move and can increase the value of your clean energy investment as well as peace of mind when a grid outage occur.




EV Chargers

Electric cars – with no gas engine at all – now work for most budgets and lifestyles. With more and more models to choose from, drivers are choosing electric vehicles (or EVs) than ever before!




Ready to Own Your Own Energy?

Speak to Us Today!

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